ago. • 2 yr. I still have no update and waiting for a new unit to be shipped to me. ) remove or loosen all screw holding the motherboard to the chassis. They basically said it’s a factory defect and it will get worse with time. my Steam Deck stopped charging after connecting it to an USB Hub. Hold down the Volume+ button and press the power button. The Steam Deck is a handheld, portable gaming console made by Valve. 188 comments. Open the file. So I ship my Deck back to Carol Stream, IL that Monday and tracking shows they received it on March 29. A typical industry time is 5-10 workdays for RMA, that's after it arrives to the workshop. . Lastly. Both left and right trackpad are not working. • 10 mo. Unit arrived at warehouse (Netherlands) on April 4th. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. my advice for anyone reading this. how long have you waited to get your RMA? I. Steam initiated an RMA. Unit arrived at warehouse (Netherlands) on April 4th. Our return center will verify the contents of your shipment once it is delivered in Prague and will process your return. Today I finally received my replacement Deck. Let your Steam Deck sit overnight until it has shut down on its own. Yeah, you can't RMA if you "don't like the color" of the Deck at all. I have returned 3 steam decks now. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. 76561198296098152 Aug 28, 2022 @ 1:54pm. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. Let battery drain below 40%. I contacted valve for tech support they were unable to resolve it and issued an RMA. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. April 24: contacted customer service about dead pixels. It's like any other product or store you have ever bought anywhere. I read many threads about people reviewing their unit, and I think something is wrong about mine. I believe a portion of Steam Decks have faulty Wireless Cards. Unit arrived at warehouse (Netherlands) on April 4th. These orders will start shipping on December 17th. Then yes you RMA. Using the D-Pad and A to select, navigate to "Setup Utility". FedEx delivered my unit to RMA warehouse 3/14. Steam Deck OLED announced (Better battery life, 7. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). Wondering if anyone's gotten back an RMA Deck yet and how it's functioning. NOT a good idea to hardware mod the deck at this time if ur uncomfortable doing so, when you can RMA. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. Reply [deleted] • Additional comment actions. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". Sadly, when I got mine, I had a bunch. Steam initiated an RMA. Steam Deck OLED announced (Better battery life, 7. Either way, don't be surprised if a few days go by before you hear back from the support team. ago. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. You also need to reset the OS. Disabled by default. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. I sent in my steam deck with the same problem for an RMA. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. RMA in progress with Steam. Two hours later I got my response and was given a shipping label. Yes, a technician can tell that's what happened. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. Move over to right side and select line that says Steam Deck. Update: Steam sent me another one, and it arrived today (Sunday. I still have no update and waiting for a new unit to be shipped to me. I can still repro the issue : (. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. Jacob99200 • 1 yr. Picture of biggest spot. What’s worse is under certain conditions, if your power goes out in that state, it stays capped at 400MHz forever, even after a factory reset and a clean disk install. arrived at rma center dude, forget about the deck for a few minutes and buy a lottery ticket. Thanks all. It arrived under 2 weeks later. When I inquired about turnaround times I was told to expect a 3-5 business day turnaround once they received my unit. #15. Of course, Valve isn’t stocking this $400 handheld gaming PC at Best Buy. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. I still have no update and waiting for a new unit to be shipped to me. saying they had ordered a repair part- no reference to a ticket number, item description. ) Push and hold the motherboard from the bottom towards the power button. But after a couple of weeks the power button became less and less responsive. Aspiring_Gh0st. The console is at 50-55C, so nowhere near throttling. - Deck finally arrives. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. 5. It reached the return center on August 5th and support said it had finished processing on August 9th. 9,031. 7. 24/03 -> 8AM I sent the Steam Deck through DHL. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. If not, I'll probably just cut my losses and get a refund. The Steam Deck’s internal hard drive can be upgraded, both internally and with external storage. Illustrious_Slip_714. 30: New steam deck is sent to me (too bad they use GLS again). Hello, I had to reach out to support because the haptic feedback on my Deck rattles. Uh oh lmao. how long have you waited to get your RMA? I. 1. You also need to reset the OS. Unit arrived at warehouse (Netherlands) on April 4th. my advice for anyone reading this. FYI if this happens again rma it immediately, burn-in isn't possible with the steam deck screen so these weird colours point to a different issue Reply welshman1971. bring that box to ups and they wlll create the shipping label and place it on the box. Steam initiated an RMA. Expensive_Average305. TR4N5C3ND3NT • 23 hr. I already contacted Steam Support so please don't comment telling me to do it. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. Go back into haptic settings one final time and use the toggle switch to turn the haptics back on. Steam Deck > General Discussions > Topic Details. Expect that the return will be confirmed next week. So I had to contact Steam and set up an RMA. So I soon get my third SteamDeck. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. So I guess this does not help. Steam Deck RMA process in the UK. And now, I’m so happy to report. Choose Battery storage mode, and confirm. Your worrying for nothing, yes it’s a possibility but a very low possibility that something is wrong with your new Deck. 1. Chatting with Steam Support to see if I can RMA one more time. May 6: didn't hear anything from steam but almost as. Apr 22, 2002. I don't want to RMA. Sorry for the backstory. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. Posted: Jun 24, 2023. We are unable to modify the RMA at this time as it has already been processed. Alecslee Jun 30 @ 2:24am. I contacted support, explained what happened and to their credit were very quick to issue an RMA. I still have no update and waiting for a new unit to be shipped to me. 5m cable. my Steam Deck stopped charging after connecting it to an USB Hub. It's been 12 days since then and despite asking several times I'm getting no update and the responses have gone from. ago. I see many people having trouble with Wifi randomly shutting off oot of the box. my Steam Deck stopped charging after connecting it to an USB Hub. So i received my deck last week (the 64GB) Version and as you can imagine, 64GB is too small for any AAA title. - Steam Deck arrives at their warehouse in IL on May 20th. You should do the RMA I got my steam deck and out of the box my right bumper was not working and also found that on the screen looks like there are bubbles underneath the screen something to lookout for. Useful resources: Servor's Enhanced FAQ | Servor's Enhanced FAQ Thread (with more answers in the comments!) | Our Wiki Guides Page. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. 1 year manufacturer warranty that covers defects. 50Whr battery; 3-12 hrs of gameplay (content. I still have no update and waiting for a new unit to be shipped to me. My Deck came with a thin crack in the base of the left joystick. And now that I've sent it out, they told me it would take 3-5 days to process. I shipped it off with the understanding the possible repair could take 5 days and then return. Best. Valve first announced. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. Steam Deck Steam Gaming. I had an issue with 512GB Steam Deck where L3 button was not registering. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. Steam initiated an RMA. Hold Volume+ and press the power button once to boot into BIOS. We are happy to announce today that our new Steam Deck repair centers are now open. put your RMA slip inside the steam deck box. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. Fking. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. Select your issue to review troubleshooting information and contact Steam Support if necessary. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. All rights reserved. Steam Support, Oliver Nog english is not my first. Restart the Steam Deck. Thanks for using Steam, Zoe. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. . Choose Battery storage mode, and confirm. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). That doesn't seem like good design considering the screen is oled. STEAM DECK RMA nightmare due to dying battery. Eaten By A Dream. Aspiring_Gh0st. Sort by: Results for "RMA" < 1 2 3. I still have no update and waiting for a new unit to be shipped to me. 24/03 -> 8AM I sent the Steam Deck through DHL. Today I finally received my replacement Deck. Got the RMA, sent the device off. Pricing will be critical for the Steam Deck 2, with a possible price point of. Unit arrived at warehouse (Netherlands) on April 4th. See more posts like this in r/SteamDeck. Part of the RMA instructions say: Include the following items inside the box: RMA instruction sheet, bar code up. ago. EDITED: 04. Yes, but according to some you need the original transaction number. I don't think that is true. Replaced the screen. Include the following items inside the box: RMA instruction sheet, bar code up. Either way, don't be surprised if a few days go by. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. Step 1: Open up the steam deck by removing all 8 screws. 6 nm APU. They responded within hours when I started the ticket. my advice for anyone reading this. Steam Deck PSU cable. My new deck works perfectly. Screen spots w/ 512GB model - Not what I thought (my RMA experience) Before getting my SD, I had read all the stories about spots on the screen. Steam Deck Steam Gaming. Select Battery storage mode. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. 99 ($5. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. Unit arrived at warehouse (Netherlands) on April 4th. 1. You should be able to adjust each side independently until the overall behavior feels right to you. Both left and right trackpad are not working. #1. even though ur deck is 99%, its not 100%. 1. So got my steam deck a few weeks ago. Steam Deck Steam Gaming. how long have you waited to get your RMA? I. New unit was like 2 days faster. Regardless its definitely RMA time. The console is at 50-55C, so nowhere near throttling. Your Steam Deck should now power down into storage mode. You should only include your PSU if you are returning your device for a charging issue. The b button got stuck I'd say 30% of the time after a week of use and the leftside buttons on the back where supereasy to press which happened accidently as a result. Unit arrived at warehouse (Netherlands) on April 4th. 1. Two days later, I noticed that the right bumper was mushy and needed more force than usual to press. They probably have a lot to handle and are still shipping orders at the same time, I expect some processing delay but I can feel the impatience 😬😊. I see many people having trouble with Wifi randomly shutting off oot of the box. My Steam Deck had an issue with the battery not charging past 53%. Looking at the Steam Deck product. ago. I have returned 3 steam decks now. Here you can find the saved logfile. my Steam Deck stopped charging after connecting it to an USB Hub. r/SteamDeck. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than RMA and getting back something more troublesome Positive United Radio RMA. - Deck finally arrives. I think the RMA process is terrible. Receiving Your Steam Deck. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. usually anywhere from 6-8 hours. 27/07-Steam deck crashed and refused to show anything other than a black screen. Budget is $1300Step 1 Prepare your device. subscribers . Calibrating will show the Steam Deck the proper range it should be using. Hi everyone, I'm currently looking at my third steam deck RMA. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. Every time you take apart that silver sticker, it gets worse. No luck. They have it. Hoping I’d get some answer so when I send it for RMA for a second time I can tell them to specifically change the joystick. put it into battery storage mode, then wake with charger like then it arrived. darth miike Apr 30, 2022 @ 12:22pm. All rights reserved. RMA time . 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. Go down and select Settings. First time was fixed, second was a new unit. 2. Unit arrived at warehouse (Netherlands) on April 4th. . Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. Press Steam button. Plugged it in, turned it on, tested all buttons and touch screen through the settings. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. (7 Feb) Wondered this morning what was happening, checked my Steam Purchase page and the status is "Refunded". Replacement in event repair not possible. I finished side mission and when my Team was walking out of the portal, sunddenly graphic started to look funny and game dropped to slideshow. 6/9 (8:21am) - Contacted Steam Support with RMA, provided videos and detailed explanation 6/10 (11:32am) - RMA approved - told me the RMA label will arrive shortlyUPS company not only blocked my RMA Steam Deck but they declared it as hazardous material and they completely removed it from the system and they won't even allow me to speak with them. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. Reply Dapper-Giraffe6444 •. You can get 8 hours of battery life on the steam deck now =) I get that currently with the standard battery by using the settings in the power menu. Related. got my Steam Deck yesterday. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. Video/photograph and record everything prior to sending in your deck for any RMA work. kiwii4k • 1 day ago. Thanks, I’ll try this and if it doesn’t work, factory reset time. Using the D-Pad and A to select, navigate to "Setup Utility". Every time you take apart that silver sticker, it gets worse. They received my Steam Deck a couple days ago. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. Contacted support, got RMAed, no problem. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. When the time comes, support will email you a new tracking number. My fan RPM is above 4000 so my fan isn't dead either. The Steam Deck is a handheld, portable gaming console made by Valve. 9,031. In Power you got Auto boot on AC attach. Not necessarily, no. I just got my new deck today. my Steam Deck stopped charging after connecting it to an USB Hub. shipped to valve rma center in netherlands 08. Received UPS shipping return label on Monday - shipped it the same day. Backstory: I love my deck. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Within the BIOS, use the D-Pad to navigate and the A button to select. I just posted a thread on this. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. If the LED remains off or is blinking, then the Deck isn't receiving power. You should see the Steam Deck power off, and the power LED will blink three times to. I exited the game and. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃I believe a portion of Steam Decks have faulty Wireless Cards. Go to setup utility. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. At the time I got the deck, I assumed it was a steam in the material and ignored it. I have no idea what valve are doing with it at the moment unfortunately. If you'd like to attach a file or screenshot to. Sent mine (from Sweden) last Wednesday, arrived at the warehouse this Thursday, support says 5-8 days before they confirm the replacement, then it's however many days before. Quality Control performed full function test. how long have you waited to get your RMA? I am based in Germany. Honestly though, yes it’s valve, decent warranty and returns policy. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. EU 512GB 18. Video/photograph and record everything prior to sending in your deck for any RMA work. dude, forget about the deck for a few minutes and buy a lottery ticket. Ive had to personally RMA the same Steam Deck twice for actual (non user fixable) faults (not cosmetic) before I was sent a replacement. Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. Check to make sure you've included everything, including the RMA form. Once in the BIOS menu, unplug the power supply. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. My Deck came with a thin crack in the base of the left joystick. They opted to repair the last time. Here open the "documents" folder. Steam initiated an RMA. 7. I'm about 75% sure it kicks in after the manufacturer's ends so it's like getting a 3 year warranty for $50. It should arrive sometimes this week. Seems like you either have to accept it or return it. I'm in the same boat as you, I told Steam support i did XY & Z and they kept coming back each time a different employee telling me to try crap i clearly stated i tried already, then they intiated the RMA process this morning at 4AM and mentioned the email with the PDF files but i've not received any emails regarding an RMA or PDF files, i checked all my folders. 72 > Showing 1-10 of 714 entriesu/FW_Gamer, you can click here to search for your question. ( Yes, I know, some of you are scared. When this stick drift happens that button completely stops working and when the stick drift stops the “Steam” button works again. Edit: And there’s the evidence that this sub is toxic AF. Now they request very personal information like full phone number and address. The replacement module from ifixit comes with the new sticks already on it. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. I dropped off my package Tuesday, November 7th at 12pm. 4. Photo: Prima Games. largelylegit. Premium anti-glare etched glass. the RMA process is very slow, my deck arrived at Valve’s warehouse. Unfortunately, they kept the 256 ssd. how long have you waited to get your RMA? I. - Steam Deck arrives at their warehouse in IL on May 20th. mcbwg Nov 20, 2022 @ 4:46pm. • 2 yr. my Steam Deck stopped charging after connecting it to an USB Hub. It's doubtful steam will RMA as it was damaged by you . But overall the variance is very minimal. My NIGHTMARE with the deck RMA units (Be careful out there) Well folks, I'm going to explain my case to you because i may be an exception or the quality of service may have decreasaed lately and someone else may suffer the same fate: I started an RMA of my original deck, due to a series of random freezings. 1. The few posts I found indicated that an RMA was the only solution, so I reached out to steam. Yesterday I came home and found the steam deck laying on. Valve already has my address, so there is no business for a support. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. Will Steam Deck work with PC VR headsets? While technically a PC VR headset can be connected, the Steam. how long have you waited to get your RMA? I. They refuse to send me a replacement until their “investigation” is complete. October 14th - Just collected my Steamdeck from the UPS. The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. New comments cannot be posted. You're without your Steam Deck until the replacement/repaired unit arrives. Steam initiated an RMA. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. ? I RMAed my Steam Deck because it had a dead pixel in a terrible location on the screen. Odd because the RMA thing said they would repair or replace, no mention of refund. my Steam Deck stopped charging after connecting it to an USB Hub. Select Yes to confirm. When can I expect to receive my replacement?Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on. The Steam Deck should boot into the BIOS menu. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. FedEx delivered my unit to RMA warehouse 3/14. Software or firmware was upgraded to newest version. I was able to remote play games without an issue for a longer stretch of time, but still ran into it. my Steam Deck stopped charging after connecting it to an USB Hub. how long have you waited to get your RMA? I. sawsac 64GB • 1 yr. Submitted a ticket last Sunday to Steam. I was looking into the same. Valve's support page recommends holding the. I thought I would go over my findings after going through 3 RMAs: First Deck: Broken Power Button (mushy and would have to be pressed really hard down to register input) 2 Stuck pixels (bright green and bright blue pixels in.